As the COVID-19 crisis continues, we've been working on how we can best support you at this challenging time and help Australia flatten the curve.
Our greatest priority is the health and safety of all of our team members, you our valued customers and the wider community.
For the safety and protection of our customers and staff, we've suspended our in-store customer service until further notice. This allows us to safely continue operations and puts us in a strong position to continue to fill our supply commitments to our customers.
We continue to ship online orders and phone orders daily. Orders placed before 12 noon are usually shipped same day (if items are in stock).
At this stage there is no interruption to our deliveries, with Australia Post and Startrack continuing to deliver throughout Australia.
We have stock on hand of most items, with most orders being filled from existing inventory in our Australian warehouse and we are still receiving regular top-up stock.
We have taken extra steps to ensure our office and warehouse are clean, hygienic environments for everyone including increasing the frequency of cleaning. We provide hand sanitiser, face masks and gloves to our team.
To limit exposure of our staff we have only one person working in our warehouse at a time to dispatch orders, so it’s just one person handling your order.
Be assured we are doing everything we possibly can to provide continuity of service and get our protective equipment and apparel out to those working on the frontline.
Thank you to all our loyal customers for your continued support. And a huge thank you to all our health care and emergency services workers who are on the frontline, for their brave support to the community during this time.
Take care and stay well,
Jenny Hoffman, Director
WILEY X Australia