Returns & Exchanges

Returns & Exchanges Policy

Products purchased at Wiley X Australia can be returned for exchange or refund within 14 days of receipt..

Goods must be in new condition and in original packaging. Goods will be inspected on return and refunds or credit for exchange processed within 7 days.

Correct fitting and sizing is the responsibility of the customer. Items that do not fit correctly should be returned unsoiled and undamaged. Refund or correct size replacement will be made available if possible.

Delivery charges to return an item or send a replacement item are the responsibility of the customer.

Refunds for orders placed online are credited back to the original credit card on which the order was purchased.

To arrange a return or exchange, complete the form below and quote your order number. 

Our Customer Service team will provide a return authorization (RA) number and details of where to send the goods.

We recommend using Express Post for returns so you can track & trace your return, as we are not responsible for returned goods that go astray.

To request a RETURN OR EXCHANGE please complete the details below: